FAQ
Q: Are Livexoar skincare products safe to use?
A: Yes! All Livexoar skincare products are made from high-quality ingredients and undergo rigorous safety and stability testing. They are formulated to be gentle and skin-friendly, suitable for daily use on multiple skin types, helping you achieve healthy, radiant skin.
Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping typically takes 10-20 days, depending on customs clearance and destination.
Q: Can I track my order?
A: Absolutely! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@livexoar.com with photos of the issue. We will arrange a replacement or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping. Please note that customs duties, import taxes, or other fees may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be cancelled within 3 business days before shipment. Once an order has been processed, it cannot be cancelled. Please contact us immediately if you have any questions.
Contact Us:
📧 service@livexoar.com
📞 3483 3072
📍 Room 03, 7/F, Trendy Centre, 49 Open Source Road, Kwun Tong, Hong Kong