Shipping Policy
Shipping Policy
Thank you for shopping at Livexoar! We are committed to delivering your skincare products safely, quickly, and reliably. Please read the following information regarding shipping, processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1-3 business days after payment confirmation. During peak periods (holidays, promotions, high seasons), processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.
Shipping Methods and Delivery Times
Livexoar offers various shipping methods to meet your needs:
Standard Shipping
Estimated delivery time: 10-20 business days.
Carriers may vary depending on your location.
📍 Delivery times are estimates and are calculated from the shipping date, not from the order date.
Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
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Destination address
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Package weight and dimensions
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Selected shipping method
Due to carrier adjustments, shipping costs may occasionally vary slightly. Any additional charges will be communicated in advance.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
📧 service@livexoar.com
📞 3483 3072
We are happy to assist!
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
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Size or weight
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Country-specific import regulations
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Carrier restrictions
If your order cannot be shipped to your address, we will contact you to provide alternative shipping options or arrange a cancellation and refund.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local taxes upon arrival. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Please check your local regulations before placing an order.
Shipping Issues
Delayed Delivery
If your order has not arrived within the estimated delivery time:
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Check your tracking status
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Verify your shipping address
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Contact us for further assistance
Lost or Damaged Packages
If your order is lost or arrives damaged:
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Take photos of the packaging and contents
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Contact us within 7 days of receiving your order
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Provide your order number and photos
We will work with the carrier to resolve the issue as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 service@livexoar.com
📞 3483 3072
📍 Room 03, 7/F, Trendy Centre, 49 Open Source Road, Kwun Tong, Hong Kong